The ability to order CAT® parts online is very convenient for those who need to purchase replacement parts for their machinery and don’t have the time to go to a physical store to do so. However, for all their benefits many ecommerce stores lack expert customer support which can lead to you getting the wrong part, being unable to get the part replaced, and losing money. You could order CAT® parts online without this help, but you risk having a confusing experience or worse, purchasing the wrong part. Learn how working with ACTParts can help save you time, ensure you are getting exactly what you need, and that the road to get there is a smooth one.
Extensive Inventories Are Confusing
Having a wide variety of CAT® parts online is both beneficial and confusing to buyers. On the one hand it’s comforting to know an online store has whatever part you could possibly need at the push of a button. On the other hand, it can sometimes be difficult to know how to find that part on an ecommerce site. While most websites have filters and search bars, these can still produce a plethora of results which is incredibly frustrating when you’re just looking for one thing. It can be even more frustrating if you end up purchasing the wrong part. This is very common with products pages often listing multiple different versions of the same part that are just distinct enough for the wrong one to not work for your needs.
ACTParts understands that you already have a lot on your plate and while finding that one replacement part is important, you may not have the time to wade through endless lists of products. That’s where our experienced team comes in. They are experts in CAT® parts and can find the right replacement for you in one phone call. No more hours spent scrolling on another vendor’s products page when you can talk to a real person and find what you need quickly.
Are You Getting the Best Deal?
Many aftermarket CAT® parts will claim they have the most up-to-date prices on all their products. The only way to know if you’re getting a good deal though is by comparing the prices of the same part across multiple sites. It also takes a lot of time and can even cause indecision if two websites have the same price for the same product. And since online stores don’t explain why a part costs so much, you can leave the purchase feeling somewhat cheated. This is where talking to an expert comes in handy. ACTParts’ team can explain the costs of CAT® parts online and help you understand everything before you spend your well-earned money.
They’re Always Available, But Are They Always Right?
Most ecommerce websites have some kind of 24/7 virtual chat function to help customers navigate their sites and make purchases. And nowadays this usually comes in the form of a chatbot. These AI tools often provide wrong or irrelevant information to potential customers. To make things worse, they won’t let you talk to a human until you’ve exhausted their pre-programmed conversation checklist, wasting your time.
At ACTParts, our team knows CAT® parts inside and out and is ready to help with whatever questions you may have. While they may not be up 24/7 like chatbots, our Contact Us page will always give you the right information and be helpful, whereas bots aren’t. You can also send us a message at any time and one of our experts will get back to you as quickly as possible to talk through your product questions and purchase concerns.
Confirm Equipment Fit and Avoid Wasted Time
Perhaps the biggest disadvantage of ordering CAT® parts online is that you can’t physically see the exact part you are ordering. You can’t compare it in person to your machine to make sure it’s the right fit or ensure that it is in pristine condition. This is a common problem with ecommerce stores and being forced to trust the process of online shopping is a nerve-wracking experience.
This doesn’t have to be the case though. Our expert team can talk you through all your options to ensure you are buying the right CAT® part online. Our expertise in replacement parts also extends to the machines they will be a part of so they will know if a particular part is the best fit for your particular machine. Not only does this ensure that you are getting exactly what you need, but it also lessens the stress of the entire process by having someone there to guide you.
Talk to the Experts at ACTParts Today!
Finding the right parts for your machinery is a must, and for those with a busy schedule ordering CAT® parts online may seem like the way to go. However, this process can be risky and lead to frustrating outcomes. Large inventories and varying prices can be a confusing experience. And while ecommerce stores do their best to mitigate this with AI chatbots and search filters, nothing beats talking to a human expert about the parts you need.
We have a team of experts whose product knowledge is unmatched and can help you find the right CAT® part for your piece of equipment. Contact us to learn more about the replacement parts you need and get them shipped today!
